COVID-19 Update, 24th March 2020
With the recent update, as of last night we have taken what we believe to be the right precautions to further protect our staff, patients and customers.
Over the next couple of days all of our patients with an ongoing treatment cycle will be contacted directly by their treating clinicians to postpone or delay any non-urgent treatment currently scheduled for the next three weeks as per the government advice regarding non-essential travel. Our clinics will remain open with skeleton staff for emergency appointments only. Please contact your relevant clinic as per usual and your request will be dealt with as efficiently as we can.
During this difficult time our entire team are determined more than ever to make sure all our patients are safe, comfortable and mobile, how we undertake this will be less conventional than normal and to that purpose we would ask for your patience during this testing time.
We will be in regular contact with all patients we are currently treating however if you haven’t seen us in a while and would like a chat or contact with your prosthetist, orthotist or physio again let us know and we will arrange this.
Should any patient have a need for replacement consumables during this period including new liners we will attempt where possible to organise this in the quickest possible time and organise this to be shipped to your home address.
Solicitors/Case Managers and all other referrers
During this unprecedented time we have temporarily halted normal clinic activity, however we are committed to staying in touch and connecting with patients on all levels. To this point all consultations whether for immediate needs assessments, Complimentary Rehabilitation Assessments or Expert Witness reports will continue via video conferencing or telephone calls where possible.
These virtual examinations will be reported back to you and as soon as we can we will organise physical appointments with your clients in the future to confirm these recommendations.
All lines of communication will be kept open so please utilise your existing key contacts.
As things settle and we have more time we will be looking at offering CPD tutorials for homeworkers either on an individual or team basis. If you or any of your team have specific knowledge requests on anything prosthetic, orthotic or rehab specific please e-mail me with your request and we will organise an appropriate call/webinar at a mutually convenient time firstname.lastname@example.org
For any patient attending for an emergency appointment we will not see you if you are showing any symptoms or are self-isolating, once out of self-isolation if your issue has not been resolved we will re-book you at the soonest possible time. Please note during any emergency appointments where possible staff will be undertaking safe distance precautions, please do not be offended by this we are just trying to safeguard all involved.
At this current time we will continue to ship and receive products while we can but please note normal turnaround times may not be able to be kept. We will keep all informed of potential shipping dates.
We look forward to continuing to work closely with you and be the best support we can be and can’t wait for the opportunity to get back on with our routine work once permitted.