enquiry

FAQ’s

Your questions answered

Gok and Bob Watts


How much will my prosthesis cost?
Prices start from £3,500 for a low-activity limb up to a maximum of £60,000 for a high-end microprocessor controlled above-knee limb with a silicone cover. We make all our limbs to your individual requirements and will discuss these with you during your consultation
Can you still give me a cost if I don’t attend a consultation?
Previous experience has proved that this is not possible. While we can provide general costs on specific componentry, your personal consultation allows us to assess your needs and recommend items that will be right for you. We’ll also need to know your amputation history and personal goals to recommend treatment and provide costs.
Do you see patients for pre-amputation appointments?
Yes, we see many patients for a pre-amputation consultation and are able to offer advice on prosthetic rehabilitation, including likely costs.
How many appointments will I need and how long will each last?
It is normal to allow for between five and eight appointments. These appointments will last around two hours, depending on your needs. If you are also having a silicone cosmesis, it is possible that your appointments could take longer. However, we normally try and combine these with your fitting appointments. Previous experience has taught us that in order to provide you with the very best possible prosthetic care, this number of appointments is needed. We will however, try and keep appointments to a minimum where we can.
Where are your clinics?
We have prosthetic clinics throughout the UK, in the South, based in Ringwood, Hampshire and in the Midlands, in Burton-Upon-Trent. We also run satellite visiting clinics to Leeds, Newcastle, London, Taunton and Glasgow.
These clinics have limited facilities however, and it is important to check with the clinic admin team at either our Ringwood or Midlands clinics before booking an appointment, depending on your needs.
How long will I have to wait until I can be seen?
You will normally have a consultation within two weeks of contacting us. Your clinician will then prepare a quotation. If you’re happy to proceed, we’ll need a signed copy of the quote and a deposit. We can then arrange a schedule of appointments starting within three to four weeks, depending on availability.
How long will it take to get my prosthesis?
This depends on your availability for appointments and whether you decide to have a silicone cover. We can manufacture a limb without a cover in around 6 weeks, while a limb with a cover may take 8 to 10 weeks.
What types of covers are available and are some heavier than others?
There are various types of cover, which we’ll discuss in your consultation. The silicone cover, which makes your limb look realistic, is slightly heavier than other covers. Typically, this is not an issue for the vast majority of our clients. If you are an above-knee amputee, you could have a below-knee silicone cover to make it lighter.
How can I pay for my prosthesis?
You can pay by credit card, cheque or cash if you pay in person.
How long will you guarantee my prosthesis and does this include the silicone cover?
Each part of the prosthesis is covered for three months or six months under warranty. We can discuss this during your consultation.
Where is the nearest airport to your clinic in Ringwood, Dorset?

The nearest airport is Bournemouth, which is about twenty minutes’ away by car. 
Southampton airport is around forty minutes’ away by car and more routes are being added to both airports.
Where is the nearest airport to your Midlands clinic in Burton, Staffordshire?
The nearest airport is East Midlands, which is about thirty minutes away by car. Birmingham Airport is also close by, approximately forty-five minutes away by car.
Can you recommend any accommodation where I can stay?
Our clinic administration staff at both our Ringwood or Burton clinics can on request supply an extensive list of local Hotels and B&B’s, which we can post, or email to you.
Do you have a Physiotherapist or Occupational Therapist I can see?
Yes, we have excellent Physiotherapists and Occupational Therapists who specialise in assisting amputees, that can see you at either our Ringwood or Burton clinics.
As I had an accident, can you help me claim through a solicitor?
Yes, we have a legal department who can guide you and your solicitor, if you have one. See our section on Legal Claims.
I live abroad. Do I need to come for a consultation?
It’s always better to come for a consultation, as our clinicians would like to discuss your requirements in person. We’ll always do our best to accommodate you.
Will you charge me for cancelling an appointment?
We won’t usually charge you. However, we would like as much notice as possible in order to accommodate other clients.
Can you issue me with a letter that helps me get a Visa to come to your clinic?
Yes, we can send a letter to support your Visa application. There is a cost for this service. We will also ask if you need us to add any specific information to your letter.
If I pay for a limb from Dorset Orthopaedic, can I still approach the NHS for another limb?
Yes. The agreement is strictly between you and Dorset Orthopaedic. Should you decide to have a second limb through the NHS, that’s no problem at all.


Where are your orthotic clinics?
We have orthotic clinics in Ringwood, Hampshire, Burton-Upon-Trent & a visiting clinic in London.
How much would my orthosis cost?
It’s very difficult to provide an accurate cost as it depends on your particular needs and situation. First, we’ll need to meet you at a consultation. The Orthotist will then assess and discuss your requirements and provide you with an estimate.
How long must I wait for an appointment?
Not long at all. We can arrange an appointment within two or three weeks of contacting us.
Can I try on orthotics at the consultation stage?
Yes, sometimes we have certain products that you can try.
How many appointments will I need?
This depends on the orthotic product you need. Small orthotics require two appointments. However, larger items such as a Knee Ankle Foot Orthosis (KAFO) might require three appointments.


What are silicone products for prosthetics?
Dorset Orthopaedic produces world-class, award-winning, life-like silicone products for all upper and lower-limb prosthetic devices. Our leading prosthetic clinic in the UK and worldwide partners fit these products.
How can I get a silicone product from Dorset Orthopaedic?
First, arrange an appointment with our clinic in Ringwood, Hampshire. While we offer prosthetic services at our clinics in Leeds and Birmingham, we perform most of our silicone work at Ringwood. Alternatively, we work with clinical partners across the world. Our silicone technicians visit them regularly, helping partners provide the finest possible silicone covers. To find out more about our current partners and their locations, please call us on +44 (0) 1425 481740 or email enquiry@dorset-ortho.com.
What Silicone options do I have?
There are generally three choices:

  • High-Definition (multi colour): these products use any number of colours necessary to match your skin tone and definition.
  • Tri-Colour: manufactured using the three most appropriate colours from your contra-lateral limb.
  • Single-Colour: featuring the single closest colour to your contra lateral limb.
    We design and hand-sculpt each product, featuring individual details and shaping from moulds of your contra-lateral hand or foot. For High-Definition products, we can add such bespoke features as hairs, follicle marks, moles and tattoos.

What are your classifications of silicone covers and products?

  • Toe
  • Partial Foot
  • Symes
  • Below Knee
  • Above Knee (discontinuous cosmesis, stopping at the knee)
  • Above Knee (full leg)
  • Finger
  • Partial Hand
  • Below Elbow myo-electric arm
  • Below Elbow dress arm
  • Above Elbow myo-electric arm
  • Above Elbow dress arm
  • Through Shoulder
  • Restoration Covers (for badly scarred or disfigured limbs)

How long does a silicone cover last?
It will last on average for between two to three years. When looked after, silicone is very resilient and hardwearing and will last a long time. We can also conduct repairs in certain situations.
What prosthetic components can you use within a silicone cover?
We can use most prosthetic components, within reason. You can discuss this in more detail with our clinicians.
Can you alter a limb once the silicone cover is applied?
Yes, all covers are fully removable. This allows us to alter limb alignment, replace sockets and service components. For partial limb prostheses made entirely from silicone, such as a foot or hand, we always manufacture a test piece first. This is a basic piece of clear silicone that we test for fit, function and alignment before making the definitive piece. Once we’ve made the definitive piece, we can only make slight alterations.
How should I care for my silicone product?
It is easy to care for silicone. Regularly wipe the outside of the product with a damp cloth, using a liquid soap where necessary to keep the surface clean. If the silicone contacts any part of the body, clean it regularly with warm soapy water.
Will it add weight to my prosthesis?
Yes, however this weight should feel minimal with a well-fitting prosthesis.
Can I use my silicone product in the water?
Yes, if your prosthesis was designed for use in water. However, please discuss any concerns with your clinician before doing so. If you’re exposing your silicone to chlorinated or salt water, ensure you rinse this off with fresh water afterwards.
Can I wear any shoes with my lower limb silicone product?
Yes, within reason. Your Prosthetist will always set the limb to wear with a certain heel height of shoe. When manufacturing a silicone foot, the technician will ask you to supply some examples of shoe styles you like. This will ensure you enjoy a product that fits perfectly with your choice of footwear.


Can I claim compensation?
Yes, if another party was responsible for your injuries. However, you can’t claim if it was an accident and no one was to blame. If another party was responsible, you need to establish three things:

  1. Who was responsible?
  2. Were you owed a duty of care?
  3. Did the party breach that duty, causing you to suffer an injury or loss?

If you were injured through a criminal incident with an unknown assailant, or by an untraced motorist, you might still be able to claim. You could also claim if you were partly to blame for the incident, for example, if you weren’t wearing a seat belt. However, the claim may be discounted.
Is there a time limit on when I can claim?
The usual time limit is three years. If you haven’t started legal proceedings by the third anniversary of the accident or incident, you won’t be able to claim. In some cases, the time limit is shorter, so make sure you get legal advice as soon as possible.
What can I claim for?
If you have a valid claim, you can recover compensation for your injuries. Usually, you must get reports from appropriate medical specialists. These must consider your injuries, your past and future medical treatment and long-term prognosis. Dorset Orthopaedic can help you with this.
You can also recover monies for your past and future losses. This can include loss of earnings and accommodation, equipment, treatment and travel costs. So, remember to keep a diary of all your expenses and keep receipts.
Do I need a specialist lawyer?
Yes, it’s important you appoint a specialist lawyer experienced in limb loss and injury cases. That’s because these cases are not always straightforward. As specialists in these legal matters, you can feel confident Dorset Orthopaedic will work with your chosen legal team to deal with your claim professionally.
Where can I find a specialist lawyer?
There are a number of good law firms that specialise in personal injury and clinical negligence.

[Click for legal links]

What should my legal team take into consideration?
There are a number of factors your legal team should consider in relation to your case. Each case is different and considerations will also differ. You may want to talk to your legal team about the guidance outlined in the 2007 Rehabilitation Code. The aim of this code is to promote the use of rehabilitation and early intervention in the compensation process so that the injured person makes the best and quickest possible medical, social and psychological recovery.
Contact The Bodily Injuries Claims Management Association exists to promote and facilitate the improvement of quality of life of accident victims through early intervention and rehabilitation, and by promoting co-operation and improved claims handling between claimants’ representatives and insurers, click[here]
Will you need to see me in your clinic?
If Dorset Orthopaedic is instructed by your legal team to produce a legal report, you will typically need to attend an appointment to see one of our clinicians.
I can’t travel to Ringwood. Can you see me at any other clinics?
We hold prosthetic legal clinics in Ringwood, Hampshire, Harley Street London, Burton-Upon-Trent, Staffordshire, and at The Nuffield Hospital, Leeds. We currently hold orthotic legal clinics in Ringwood and Burton-Upon-Trent. If you can’t travel at all, we can also visit you at your home.
How long will my legal consultation last?
Prosthetic legal consultations usually last around 1 hour, while orthotic consultations usually take around 1.5 hours. However, please allow a little more time for your meeting in case it takes longer.
I would like to proceed with the recommendations in my report. What happens next?
If, at the time of the report, we’re aware you want to proceed, we can send you a quote and start our clinical care process. If at any point during your legal proceedings or on settlement of your claim you wish to proceed with the recommendations in your report, please give us a call to arrange a consultation.


For legal professionals
How much does a report cost?
A standard prosthetic or orthotic report costs £995 plus VAT. This includes the consultation cost. Due to the amount of work involved, there may be additional charges for bilateral amputees and children’s reports. Additional charges will apply for an enhanced report.
How quickly can you prepare the report for my client?
It usually takes around four to six weeks, following the consultation. However, please let us know if you need the report urgently and we’ll do our best to accommodate you.
My client finds it difficult to travel. Can you see my client anywhere closer to home?
We hold prosthetic legal clinics in Ringwood, Hampshire, Harley Street London, Burton-Upon-Trent, Staffordshire, and at The Nuffield Hospital, Leeds. We currently hold orthotic legal clinics in Ringwood and Burton-Upon-Trent.
Does my patient have to attend the clinic or can you prepare a desktop report?
We’ll assess each case individually. We can often prepare desktop reports for pre-amputation clients and digit amputees. For these cases, we’ll need access to photographs and medical reports.
How soon after the amputation should you see my client?
We usually recommend seeing patients for reports around six months after the amputation. By this time, the residual limbs have usually shrunk.
Can your Prosthetists and Orthotists undertake Domiciliary Visits for legal reports?
Yes, one of our Prosthetist performs domiciliary work. Our Orthotist, Mr Collins, can also undertake domiciliary work, depending on clinical commitments. We can provide you with quotes for this service.
How experienced is the Prosthetist/Orthotist who will see my client?
All our clinicians are highly experienced in dealing with patient’s prosthetic and orthotic needs with combined clinical experience of over 210 years.
My client is keen to proceed, as recommended in the report. What’s the best way forward?
If, at the time of the report, we’re aware your client wishes to proceed, we can send them a quote and start the process. If we’ve already seen a client, whether we offer a free follow-up consultation before we start their clinical care depends on how long ago we met them.


For Clinical Partners and Distributors
Which Dorset Orthopaedic products are available for distributors and clinical partners?
Distribution opportunities exist for our award-winning life-like silicone covers and SAFO product range. We engage with both clinical providers and distributors directly to supply these products.
Who are Dorset Orthopaedic’s clinical partners?
Our clinical partners tend to be prosthetic and orthotic clinical businesses delivering a high-quality service. They are often leading players in their region and have a market-leading reputation for comfort, build quality and customer service. Depending on local public health services, our partners often have a private business or are keen to develop this.
What are the benefits of becoming a clinical partner?

  • Your patients will benefit from silicone products with the finest fit and appearance. Our flexible and friendly approach ensures minimum disruption to your patients and staff.
  • We provide training for your clinical and technical staff to ensure they fit the covers and orthotic products to consistently high standards. Our training programmes include, colour matching techniques for single-colour cosmesis, prosthetic component suitability, preparing and shaping a limb for silicone, and transparent test-piece training, casting.
  • You will gain full access to specialist clinical support for challenging prosthetic and orthotic patients.
  • Our business planning partnership includes sales and marketing support and training.

How does a clinical partnership with Dorset Orthopaedic work?
For prosthetic silicone cosmeses we typically ask that your clinic gathers three or four patients who would like a silicone cover from Dorset Orthopaedic. You fit the prosthesis in the usual way, focusing on comfort, fit and function. We will then arrange for a Dorset Orthopaedic technician to attend your facility and hold a silicone clinic. The technician will provide a colour-matching service for your clients and take the details necessary to manufacture a silicone cosmesis (silicone skin). Next, we’ll deliver the silicone cover in around four weeks, shipping it direct to your clinic for fitting.
For SAFO/Orthotic partnerships, the engagement process will differ depending on the product range you are interested in.

Prosthetic Silicone Products

What silicone cover choices do my patients have?
There are generally three choices:

  • High-Definition (multi colour): these products use any number of colours necessary to closely match the colours and tonal definition of the patient.
  • Tri-Colour: manufactured using the three most appropriate colours from the patient’s contra lateral limb.
  • Single-Colour: featuring the single closest colour to the patient’s contra lateral limb.

We design and hand-sculpt each product, featuring individual details and shaping from moulds of the patient’s contra lateral hand or foot. For High-Definition products, we can add such bespoke features as hairs, follicle marks, moles and tattoos.
What are your classifications of silicone products?

  • Toe
  • Partial Foot
  • Symes
  • Below Knee
  • Above Knee (discontinuous cosmesis, stopping at the knee)
  • Above Knee (full leg)
  • Finger
  • Partial Hand
  • Below Elbow myo-electric arm
  • Below Elbow dress arm
  • Above Elbow myo-electric arm
  • Above Elbow dress arm
  • Through Shoulder
  • Restoration Covers (for badly scarred or disfigured limbs)

How long does a silicone cover last?
It will last for between two to three years, on average. When looked after, silicone is very resilient and hardwearing and will last a long time. We can also conduct repairs in certain situations.
What prosthetic components can you use within a silicone cover?
We can use most prosthetic components, within reason. You can discuss this in more detail with our clinicians.
Can you alter a limb once the silicone cover is applied?
Yes, all covers are removable. This allows us to alter limb alignment, replace sockets and service components. For partial limb prostheses made entirely from silicone, such as a foot or hand, we always manufacture a test piece first. This is a basic piece of clear silicone that we test for fit, function and alignment before making the definitive piece. Once we’ve made the definitive piece, we can only alter it slightly.
How do you care for a silicone product?
It is easy to care for silicone. Regularly wipe the outside of the product with a damp cloth, using a liquid soap where necessary to keep the surface clean. If the silicone contacts any part of the body, patients should clean it regularly with warm soapy water.
Will it add weight to a prosthesis?
Yes, however this weight should be minimal with a well-fitting prosthesis.

Orthotic Products

Which Dorset Orthopaedic orthotic products are available for clinical partners and distribution?
Distribution and clinical partnership opportunities exist for our award-winning SAFO product range.
What is a SAFO?
The SAFO (Silicone Ankle Foot Orthosis) is an orthotic device that helps people with ‘plantar flexed foot’ – commonly known as drop foot. We make each SAFO individually from a plaster cast mould of our clients’ feet and legs.
How does it work?
Unlike traditional plastic and carbon fibre ankle foot orthoses (AFOs) the SAFO lifts the foot from the top. This is a natural action and does not cause pressure or discomfort underneath the foot’s plantar aspect.
What is it made of?
We make the SAFO from silicone, except the Velcro straps. The different densities of silicone create a flexible, dynamic and supportive total-contact orthotic solution. The result is a product that greatly reduces the risk of pressure areas.
What is the SAFO Go?
The SAFO Go is an off-the-shelf product that comes in standard adult and children shoes sizes. It comes with an adjustable foot section and an adjustable leg section with external strapping. Appropriately qualified clinicians must supply SAFO Go and it is suitable for widespread distribution.
What are the benefits of becoming a SAFO Go distributor?

    • Your clinical network will benefit from orthotic silicone products featuring the highest quality fit and appearance.
    • We can give your sales teams the training and materials they need to market SAFO Go successfully.
    • You will have full access to our specialist clinical support.
    • Our business planning partnership includes sales and marketing support.

To find out more about distribution and clinical partnership opportunities, please call +44 (0) 1425 481756 or email claren@dorset-ortho.com

To find out more, please email us by clicking here or call +44 (0) 1425 481740.

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